1. Non-Refundable Payments
All payments made to Luit Infotech Pvt. Ltd. for LuitBiz products and services are final and non-refundable to the maximum extent permitted by applicable law.
This includes subscription fees, annual payments, renewal payments, promotional purchases, additional licences, implementation charges, customization charges, configuration fees, training fees, professional service charges and other amounts paid towards LuitBiz products and services.
2. Advance Payments and Purchase Orders
Any advance payment, booking amount, project commencement payment or mobilization payment expressly designated as non-refundable in the applicable quotation, Purchase Order (PO), order confirmation or Statement of Work (SOW) shall be treated as a non-refundable contractual payment.
Such payments may be used towards project booking, resource allocation, scheduling, project planning, personnel commitments, initial configuration, development activities and other project-related commitments.
Once a Purchase Order or project engagement has been accepted by Luit Infotech Pvt. Ltd., customer-initiated cancellation, withdrawal or discontinuation of the project shall not automatically entitle the customer to a refund of any advance payment expressly designated as non-refundable.
This applies even where the customer subsequently decides not to proceed with the project, changes its requirements, postpones implementation or abandons the project after making the advance payment, to the maximum extent permitted by applicable law.
3. Project Cancellation and Discontinuation
If a customer cancels, suspends, withdraws, or discontinues a project after acceptance of the Purchase Order, payments already made and expressly designated as non-refundable shall not be refundable merely because the project is not completed or the customer elects not to proceed.
Any additional cancellation charges or outstanding contractual payments, where applicable, shall be governed by the relevant Purchase Order, quotation, Statement of Work and applicable contractual terms.
4. Subscription Cancellation
Cancellation or early termination of a LuitBiz subscription by the customer shall not entitle the customer to a refund, partial refund or prorated credit for the remaining subscription period.
Payments already made for the current subscription term shall remain non-refundable to the maximum extent permitted by applicable law.
5. Service Credits and Availability Commitments
Any service credits expressly provided under this SLA for eligible service availability failures shall remain governed by the applicable service credit provisions, including their eligibility requirements, limitations, and claim procedures.
Such service credits are contractual remedies and shall not be treated as cash refunds or as an exception to the general non-refundable payment policy.
6. Applicable Law
Nothing in this policy excludes or restricts any refund, remedy or right that cannot legally be excluded or restricted under applicable law.
All payments and customer-initiated cancellations shall otherwise be governed by this SLA, the LuitBiz Terms of Service and the applicable quotation, Purchase Order or Statement of Work.
