To use LuitBiz products and services, you must:

• Be at least 18 years of age
• Have authority to enter into agreements on behalf of your organization
• Provide accurate registration information
• Comply with all applicable laws and regulations

Organizations are responsible for ensuring that their users comply with these Terms.

Subject to compliance with these Terms and any applicable subscription agreement, Luit Infotech grants customers a limited, non-exclusive, non-transferable, revocable license to access and use LuitBiz products and services for legitimate business purposes.

This license does not grant ownership of any software, intellectual property, source code, trademarks, or proprietary materials.

Customers are responsible for:

• Maintaining account security
• Protecting login credentials
• Ensuring authorized use of the system
• Managing user permissions
• Complying with applicable laws and regulations
• Maintaining the accuracy of information entered into the system
• Promptly reporting security concerns

Customers remain responsible for all activities performed under their accounts.

Customers may not use LuitBiz products or services to:

• Violate any applicable law or regulation
• Distribute malware, viruses, or malicious code
• Engage in unauthorized access attempts
• Interfere with service operations
• Infringe intellectual property rights
• Store unlawful, fraudulent, or harmful content
• Conduct activities that could compromise security or availability of services

Any violation may result in suspension or termination of access.

Customers retain ownership of the information, documents, records, files, and content uploaded into LuitBiz.

Luit Infotech does not claim ownership of customer data.

Customers are responsible for:

• Ensuring they have the right to upload data
• Maintaining lawful use of data
• Managing retention requirements
• Obtaining necessary consents where required

The handling of personal information is governed by our Privacy Policy and applicable Data Processing Agreement where applicable.

Luit Infotech implements reasonable administrative, technical, and organizational safeguards designed to protect customer information.

Additional information is available in our:

• Privacy Policy
• Data Processing Agreement
• Security Documentation

We strive to maintain reliable and available services.

However, availability may be affected by:

• Scheduled maintenance
• Infrastructure upgrades
• Internet service disruptions
• Force majeure events
• Third-party service interruptions

Specific service commitments may be governed by separate Service Level Agreements (SLAs).

All rights, title, and interest in:

• LuitBiz software
• Product designs
• Source code
• User interfaces
• Documentation
• Logos
• Trademarks
• Website content

remain the exclusive property of Luit Infotech or its licensors.

Nothing in these Terms transfers ownership rights to customers.

Both parties agree to protect confidential information received during the course of business relationships.

Confidential information may include:

• Technical information
• Business plans
• Product roadmaps
• Pricing information
• Customer information
• Proprietary processes

Confidential information shall not be disclosed except as required by law or with written authorization.

Certain features may integrate with third-party products or services.

Luit Infotech is not responsible for:

• Third-party availability
• Third-party policies
• Third-party security practices
• Third-party content

Customers are encouraged to review the terms and policies of third-party providers.

1. Payment Obligations

All fees and payments for LuitBiz products and services shall be payable in accordance with the applicable quotation, Purchase Order (PO), order confirmation, subscription agreement or Statement of Work (SOW).

Customers agree to make all payments within the agreed payment schedules. Payment obligations for subscriptions, licences, implementation, customization, configuration, training and other professional services are binding once the relevant order or project has been accepted by Luit Infotech Pvt. Ltd.

2. Non-Refundable Payment Policy

All payments made to Luit Infotech Pvt. Ltd. for LuitBiz products and services are final and non-refundable to the maximum extent permitted by applicable law.

This policy applies to all payments, including but not limited to:

• Initial subscription fees and annual subscription payments.
• Subscription renewals and recurring payments.
• Promotional, discounted and special-offer purchases.
• Payments for additional users, licences and product modules.
• Advance payments, booking amounts, project commencement payments and mobilization payments made along with a Purchase Order or otherwise.
• Advance payments and milestone payments for implementation, installation, configuration, customization, development, integration, training and other professional services.
• Any other amounts paid towards the purchase or provision of LuitBiz products and services.

3. Advance Payments and Project Cancellation

Any advance payment, booking amount, project commencement payment or mobilization payment specified as non-refundable in the applicable quotation, Purchase Order, order confirmation or Statement of Work shall be treated as a non-refundable contractual payment.

Such payments may be applied towards reserving project resources, scheduling implementation activities, allocating personnel, initiating project planning, commencing configuration or development work, procuring necessary resources and meeting other commitments associated with the project.

Once a Purchase Order or project engagement has been accepted by Luit Infotech Pvt. Ltd., any advance payment expressly designated as non-refundable shall not be refundable merely because the customer subsequently:

• Cancels or withdraws the Purchase Order.
• Decides not to proceed with the project.
• Changes its business requirements or priorities.
• Delays or abandons project implementation.
• Decides to discontinue the engagement before completion.
• Fails to provide the information, approvals, resources or cooperation required for project execution.

Customer-initiated cancellation, postponement, suspension or discontinuation of a project shall not automatically entitle the customer to a refund of any non-refundable advance, booking, commencement or mobilization payment, to the maximum extent permitted by applicable law.

4. Subscription Cancellation and Early Termination

Cancellation or early termination of a subscription by the customer shall not entitle the customer to any refund, partial refund or prorated credit for the remaining subscription period.

Cancellation of a subscription will prevent future renewals where cancellation is completed in accordance with the applicable subscription terms. However, amounts already paid for the current subscription term shall remain non-refundable to the maximum extent permitted by applicable law.

5. No Refund for Non-Usage or Customer Dissatisfaction

No refunds or prorated credits shall be provided due to:

• Non-use or underutilization of the software or services.
• Customer dissatisfaction with the software, its features, or functionality.
• Failure by the customer to implement or fully utilize the purchased services.
• Changes in the customer's business requirements, priorities or circumstances.
• Suspension or termination resulting from the customer's breach of these Terms or failure to meet payment obligations.

Customers are responsible for evaluating LuitBiz products and services, reviewing the applicable features and requirements, and ensuring that their selected products and services meet their business needs before placing an order.

6. Service Credits

Any service credits expressly provided under an applicable Service Level Agreement (SLA) shall remain governed by the terms, conditions, and eligibility requirements of that SLA. Such service credits shall not be treated as cash refunds.

7. Applicable Law

Nothing in this policy excludes or restricts any refund, remedy or right that cannot legally be excluded or restricted under applicable law.

By placing an order, issuing a Purchase Order, accepting a quotation or subscribing to LuitBiz products or services, the customer acknowledges and agrees to the applicable payment, cancellation and non-refundable payment terms.

Luit Infotech may suspend or terminate access if:

• These Terms are violated
• Applicable laws require action
• Payment obligations remain unresolved
• Customer activities threaten system security or availability

Customers may discontinue use of services in accordance with applicable contractual terms.

LuitBiz products and services are provided on an "as available" and "as is" basis.

While we strive to provide reliable services, we do not guarantee:

• Uninterrupted availability
• Error-free operation
• Compatibility with every environment
• Specific business outcomes

Customers are responsible for evaluating whether services meet their requirements.

To the maximum extent permitted by law:

Luit Infotech shall not be liable for:

• Indirect damages
• Consequential damages
• Lost profits
• Lost revenue
• Loss of business opportunities
• Loss of goodwill
• Data loss resulting from customer actions or third-party actions

Any liability arising under these Terms shall be limited to the fees paid by the customer for the applicable services during the preceding twelve months.

Customers agree to indemnify and hold harmless Luit Infotech from claims, damages, liabilities, costs, and expenses arising from:

• Customer misuse of services
• Violation of applicable laws
• Violation of these Terms
• Infringement of third-party rights

Luit Infotech may:

• Enhance products
• Modify functionality
• Improve security controls
• Add new features
• Retire obsolete functionality

We will make reasonable efforts to communicate significant changes when appropriate.

These Terms may be updated periodically.

Updated versions will be published on this page along with the effective date.

Continued use of services after updates constitutes acceptance of the revised Terms.

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising under these Terms shall be subject to the jurisdiction of the courts located in Bengaluru, Karnataka, India.